Privacy Policy

1. Introduction

This privacy policy explains how Finnzon processes personal data on our website and services in accordance with the EU General Data Protection Regulation (GDPR) and Finnish law.

We value your privacy and process personal data confidentially. We only collect necessary information to deliver and improve our services.

2. Controller

Finnzon

Business ID: 2849466-3

Email: info@finnzon.com

3. Purposes of processing

We process personal data for the following purposes:

Customer service and contact

• Responding to contact requests
• Handling and scheduling demo bookings
• Customer relationship management
• Technical support

Marketing and communications

• Sending newsletters (with consent)
• Product and service updates
• Targeted advertising in social media

Website development

• Usage analytics
• Improving user experience
• Identifying technical issues
• Content optimization

Legal obligations

• Accounting and invoicing
• Tax obligations
• Compliance with authorities

4. Personal data we process

Contact details

• Name and email address
• Phone number
• Company name and role
• Postal address (if needed)

Technical data

• IP address and browser details
• Operating system and device type
• Site visits and clicks
• Cookie-based information

Communication data

• Contact form content
• Demo booking details
• Email communication

5. Legal bases

Consent

• Marketing emails
• Use of marketing and analytics cookies
• Social media tracking

Contract

• Arranging demo bookings
• Service agreements
• Billing and payments

Legitimate interest

• Customer service and technical support
• Ensuring site functionality
• Business development
• Security

Legal obligation

• Accounting
• Tax

6. Cookies

We use different types of cookies on our site:

Necessary cookies

• Basic site functions
• Session management
• Security and fraud prevention
• Do not require consent

Analytics cookies (Google Analytics)

• Usage statistics
• Identify popular content
• Detect technical issues
• Require consent

Marketing cookies (Facebook Pixel)

• Ad targeting
• Measure campaign performance
• Remarketing
• Require consent

You can manage your cookie consent via our site’s cookie settings at any time.

7. Retention periods

Customer data

• For the duration of the customer relationship
• Deleted or anonymized after termination unless required by law

Marketing data

• As long as the person opts to receive marketing
• Deleted upon unsubscribe unless legally required to retain

Technical data

• Google Analytics: per Google’s privacy policy
• Logs: for a reasonable time to troubleshoot
• Facebook Pixel: per Meta’s privacy policy

Demo bookings

• For as long as necessary to provide the service
• Deleted on request unless legal obligations apply

8. Transfers and sharing

Third parties

We share data with the following service providers:

Google (Analytics)

• Website analytics
• Processed per Google Analytics terms
• May be transferred outside the EU

Facebook (Meta Pixel)

• Ad targeting and measurement
• Processed per Meta’s privacy policy
• Transferred outside the EU

Security

• All transfers are encrypted with SSL/TLS
• We use EU Standard Contractual Clauses for non-EU transfers
• Data processing agreements in place with subprocessors

9. Your rights

Access

• You can request a copy of your data
• We respond within 30 days

Rectification

• Request correction of inaccurate data
• Complete incomplete data

Erasure

• Request deletion of your data
• Subject to legal obligations

Restriction

• Request restriction of processing
• Does not apply to legal obligations

Object

• Object to processing for marketing
• Withdraw consent at any time

Portability

• Request transfer of your data to another provider
• Provided in machine-readable format

10. Withdrawing consent

You can withdraw your consent:

• Marketing emails: click "Unsubscribe" in the email
• Cookies: adjust settings via our cookie preferences
• All data: send a request to info@finnzon.com

11. Contact

info@finnzon.com

12. Changes

We reserve the right to update this privacy policy when necessary. We will notify about significant changes:

• By email to active customers
• With a notice on our website
• On social media